IP telephony is a modern and promising communication method that allows you to transfer voice and video calls, as well as other types of data over the Internet. IP telephony has a number of advantages over traditional telephony, such as:

• Lower cost of calls, especially international and long-distance
• Higher quality and reliability of communication
• A wider range of functions and features, such as voicemail, forwarding, conferencing, IVR and others
• Easier and more convenient integration with other systems and applications such as CRM, ERP, e-mail and others

To work with IP telephony, it is necessary to have suitable tools that facilitate and speed up the process of configuring, managing and monitoring an IP telephone system. One of these tools are FreePBX and Asterisk, free and open source projects that provide all the necessary components to work with Linux-based IP telephony.

FreePBX and Asterisk offer a wide range of features and capabilities for working with IP telephony, such as:

• Creation and management of virtual PBX systems that allow you to connect and service various types of phones, such as SIP, IAX, POTS, ISDN and others
• Create and manage virtual numbers that allow you to receive and make calls in different directions, such as local, long-distance, international and others
• Create and manage virtual groups that allow you to organize and distribute calls according to different criteria, such as time, priority, skills, and others
• Create and manage virtual queues that allow you to optimize and improve customer service using various strategies such as circular, linear, random and others
• Create and manage virtual conferences that allow you to make multi-user audio and video calls, as well as exchange messages, files, documents and other materials
• Create and manage virtual IVRs that allow you to automate and personalize customer service using various scenarios such as greeting, menu, voice control and others

In this article, we will tell you what FreePBX and Asterisk are, how they work, why people use them, and what benefits they will give to your business.

What are FreePBX and Asterisk and how do they work?

FreePBX is a web interface that allows you to configure and manage Asterisk, a software that allows you to create and manage IP telephone systems. FreePBX and Asterisk run on Linux, a free and open operating system that provides high performance, reliability and security.

FreePBX uses files that store information about the settings and parameters of the IP telephone system, such as phones, numbers, groups, queues, conferences, IVR and others. FreePBX makes it easy and convenient to change and save these files using a web browser. FreePBX also allows you to monitor and analyze the operation of an IP telephone system using various tools such as CDR, CEL, graphs, reports and others.

Asterisk uses files that store information about the logic and operation of the IP telephone system, such as rules, routes, scripts, modules, and others. Asterisk allows you to perform and process various operations with calls, such as initialization, routing, broadcast, recording, mixing, and others. Asterisk also allows you to integrate and interact with other systems and applications such as databases, web services, CRM, ERP and others.

Why do people use FreePBX and Asterisk?

FreePBX and Asterisk are among the most popular and developing projects in the field of IP telephony, which have a number of advantages over other similar solutions, such as:

1. Freedom and openness. FreePBX and Asterisk are free and open source projects that are distributed under the GNU GPL and Apache License, which allow you to freely use, modify and distribute FreePBX and Asterisk. FreePBX and Asterisk also have active and friendly communities that are constantly improving and developing FreePBX and Asterisk, as well as providing support and assistance to users and developers.
2. Functionality and flexibility. FreePBX and Asterisk offer a wide range of functions and capabilities for working with IP telephony, such as creating and managing virtual PBX, numbers, groups, queues, conferences, IVR and others. FreePBX and Asterisk also allow you to configure and modify the IP telephone system according to the needs and desires of users using various parameters, rules, scripts, modules and others. FreePBX and Asterisk also support integration and interaction with other systems and applications such as databases, web services, CRM, ERP and others.
3. Quality and reliability. FreePBX and Asterisk run on Linux, a free and open operating system that provides high performance, reliability and security. FreePBX and Asterisk also provide high-quality and reliable communications using various protocols and standards such as SIP, IAX, POTS, ISDN and others. FreePBX and Asterisk also provide data security and protection using various mechanisms such as encryption, authentication, firewall and others.

What advantages will FreePBX and Asterisk give to your business?

Using FreePBX and Asterisk in your business can bring you a number of advantages, such as:

1. Increase efficiency and save work by reducing the time and cost of organizing and maintaining an IP telephone system
2. Improving the quality and satisfaction of customer service by ensuring high quality and reliability of communication, as well as a wide range of functions and features
3. Reducing risks and costs by improving data security and protection, as well as reducing dependence on third-party providers and platforms
4. Expanding capabilities and flexibility by supporting various types of phones, numbers, groups, queues, conferences, IVR and others, as well as the ability to customize and modify the IP telephone system according to the needs and desires of users

Conclusion

FreePBX and Asterisk are powerful and flexible IP telephony solutions that allow you to create and manage IP telephone systems using free and open source Linux-based software. FreePBX and Asterisk offer a number of advantages over other similar solutions, such as freedom and openness, functionality and flexibility, quality and reliability. Using FreePBX and Asterisk in your business can bring you a number of benefits, such as increased efficiency and savings, improved quality and satisfaction, reduced risks and costs, increased capabilities and flexibility. In order to maximize the potential of FreePBX and Asterisk, you need to have high-quality and reliable cloud services provided by MivoCloud. MivoCloud is one of the leaders in the field of cloud computing, which offers a wide range of services for the development, deployment and support of your projects using FreePBX and Asterisk, such as cloud server, cloud storage and cloud platform.